REFUND POLICY

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Effective Date: 25th September 2025
Website: www.cidkids.club (“the Website”)
Provider: Children’s Interactive Diary (“CID”, “we”, “us”, “our”)

​ provides access to a digital monthly interactive diary subscription.

As our product is delivered digitally, no physical goods are shipped.

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Subscription Plans

Customers may subscribe on either:

• A monthly basis; or

• An annual basis.

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Refund Eligibility

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Refund requests may be made for the current subscription period (monthly or annual) under the following conditions:

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• The request must be submitted in writing via email to info@cidkids.club

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  The request must be made by the account holder.

Upon receipt of a valid refund request:

• The subscription will remain active until the end of the current month.

• Access to CID content will then be terminated.

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Refund Processing

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Approved refunds will:

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• Be processed within 7 days of approval;

• Be returned to the original payment method used at purchase;

• Be subject to any processing time imposed by the relevant payment provider.

We reserve the right to refuse refunds where abuse of the refund policy is suspected.

If you have any questions, please contact:
info@cidkids.club

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13. Cookies

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13.1. The Website may use cookies and similar technologies to enhance functionality, analyse traffic, and improve performance.

13.2. You can manage or disable cookies through your browser settings.

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14. Updates to this Privacy Policy

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We may update this Refund Policy from time to time. The revised version will be posted on this page with an updated “Effective Date.” Continued use of the Website indicates acceptance of any changes.

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15. Complaints

If you believe your data protection rights have been infringed, you may lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk

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16. Contact

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For questions about this Privacy Policy, please contact:
Email: info@cidkids.club